Terms & Conditions

Delivery Details

We aim to deliver all our living products NEXT DAY and sundry items within 2-3 days, but please allow up to 3-5 days for delivery. N.B. If you are pre-ordering a control for later in the year i.e. pre-ordering Chafer Grub Killer for delivery in September, we will send it that week as it is the ideal time to treat.

Goods are despatched as follows:

Nematodes are despatched daily by 1st class post. We try to send as many nematodes out as possible for next day delivery, but as we are dealing with a living product please allow 3-5 days for delivery. Large orders or expensive Economy packs are despatched by Tracked 24 delivery. N.B. These are living products, so stock can run out so please check the product page for any specific delivery information i.e. if we are out of stock for a few days.

Natural controls ( i.e. Phytoseiulus, Encarsia, Ladybirds etc) are despatched daily by 1st class post, but these are living products and if we run out, we get fresh stocks delivered on Tuesday, Weds and Thursdays.

Smaller non living items (i.e. ladybird houses, butterfly kits etc) are despatched daily by Royal Mail packet post (equivalent to 2nd class post) and will be delivered by your normal post person within 2-3 days.

Larger non living items (i.e. wormeries, composters etc) are despatched using APC Courier for next day delivery but please check courier restrictions online.

Returns and refunds – As a family business, we pride ourselves in our customer service and offer a FREEPOST address for returns, so if you are unhappy with any of our products please contact us by Email (jon@greengardener.co.uk) or call us on 01493 750061 to discuss your concerns.

N.B. Due to the nature of our products (i.e. living organisms), they are only available in the U.K. via this web-site. For information on products available to the Republic of Ireland / Europe please telephone 01493 750061 or Email / write to us.

Green Gardener, B12 Base Business Park, Rendlesham, Suffolk, IP12 2TW
Tel : 01493 750061
Fax : 01493 750098
Email: jon@greengardener.co.uk

Terms of Business

Thank you for visiting Green Gardener. Before proceeding there are a few things we need you to be aware of, Green Gardener is part of Offerwide Ltd and it provides services to you subject to the following terms which apply to the use of this Website. By accessing our Website and/or placing an order you agree to be bound by the terms and conditions as stated. If you do not agree to be bound by these terms and conditions, you should not use or access this website. If you have any questions relating to these terms and conditions, please contact on 01493 750061 or by email admin@greengardener.co.uk

DELIVERY

Please allow up to 5 working days for UK delivery, but the majority of our products are posted by Royal Mail 1st class post and should arrive much sooner.

Larger non living items (i.e. wormeries, composters etc) are despatched using APC Courier for next day delivery but please check courier restrictions online.

Once Green Gardener has passed your shipment to the courier it is the responsibility of the courier to deliver within the intended time scale. Whilst there is every intention to deliver on time we cannot be held responsible for delays beyond our control.

RETURNS

As a family business, we pride ourselves in our customer service and offer a FREEPOST address for returns, so if you are unhappy with any of our products please contact us by Email or call us on 01493 750061 to discuss your concerns. An unwanted item may be returned for refund or credit within 14 days of receipt. It is important that any unwanted item, unless faulty, is returned in a re-saleable condition. We expect this to mean that you have kept all original packaging and labels and that it is unused and as new. We reserve the right of discretion to charge up to 10% handling fee for re-stock, re-packaging and administrative costs where there has been neglect. This does not affect your statutory rights.

PRODUCT WARRANTY

Green Gardener is a retailer for other branded products so the warranties included by those manufacturers will be honoured. Should you need to claim on a warranty please contact Green Gardener or consult the products instructions for details. This may involve you returning the product at your expense direct to the manufacturer or their UK agent for inspection, repair or replacement. Your Statutory rights are not affected by these guarantees.